Privacy Policy

Our Commitment to Your Privacy

At 6up, we understand that your privacy is not just a legal formality — it is a fundamental right. This Privacy Policy explains in clear, straightforward terms exactly what personal data 6up collects from users of our platform, how that data is used, with whom it may be shared, and what rights you hold over your own information. We are committed to handling every piece of data you entrust to us with the highest standard of care.

This policy applies to all visitors, registered members, and active players who access the 6up website and its associated services, including cricket betting, slots, crash games, and live casino offerings. By continuing to use 6up, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform immediately and contact our support team.

Information We Collect

6up collects different categories of personal data depending on how you interact with the platform. The types of information we gather fall into three broad categories: information you provide directly, information collected automatically, and information received from third-party sources.

Information You Provide Directly

When you register an account, deposit funds, withdraw winnings, or contact our support team, you may provide us with the following:

• Full legal name and date of birth (for identity verification and age compliance — players must be 21+)
• Email address, mobile phone number (including bKash or Nagad registered numbers)
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identification documents submitted for KYC verification purposes
• Financial information including payment method details (bKash wallet number, Nagad account, Rocket, Upay)

Automatically Collected Information

When you visit or use the 6up platform, certain technical data is collected automatically via cookies, log files, and similar tracking technologies:

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and navigation history within the platform
• Time-zone and approximate geographic location derived from your network connection (Bangladesh Standard Time, UTC+6)
• Betting and gaming activity records including wager amounts, game history, and transaction logs

Information from Third Parties

In some circumstances, 6up may receive information about you from trusted third-party sources to supplement our own records:

• Identity verification and fraud prevention services used to validate your submitted documents
• Payment processors (bKash, Nagad, Rocket, Upay) confirming transaction status
• Analytics and anti-fraud technology partners helping us detect and prevent suspicious platform activity

How We Use Your Information

6up uses personal data only for legitimate, clearly defined purposes that are necessary to operate the platform responsibly and deliver a secure, enjoyable experience to every player. Specifically, your data enables us to:

• Create and manage your player account, verify your identity, and confirm that you meet our 21+ age requirement
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer methods quickly and securely
• Deliver personalised game recommendations, bonus offers, and promotional content relevant to your betting preferences
• Ensure compliance with responsible gaming obligations, including detection of potential problem gambling behaviour
• Prevent fraud, money laundering, and other financial crimes in accordance with applicable anti-money laundering standards
• Provide timely customer support via email, including resolving account, payment, or gaming disputes
• Improve our platform's performance, fix technical issues, and optimise the user experience across mobile devices

Sharing of Your Information

6up does not sell, lease, or trade your personal data. We share data only in the limited circumstances described below, and only when necessary to operate our services or comply with legal obligations.

Service Providers and Technology Partners

We engage carefully vetted third-party service providers to help us operate the 6up platform. These include game software developers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment gateway processors, identity verification companies, and cloud infrastructure providers. All such providers operate under strict data processing agreements and may only use your data to perform services on our behalf.

Legal and Regulatory Compliance

Where we are required to do so by applicable law, court order, or government authority, 6up may disclose personal data to relevant authorities. We will always seek to minimise the scope of any such disclosure and, where permitted, will notify you before complying.

Business Transfers

In the event that 6up undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred as part of that transaction. We will notify affected users and ensure that any successor entity continues to honour the terms of this Privacy Policy.

Cookies and Tracking Technologies

6up uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our site; they help us remember your preferences, maintain your session, and understand how the platform is used.

Types of Cookies We Use

Essential cookies are strictly necessary for the platform to function — without them, features like login sessions and payment flows would not work. Functional cookies store your language preference, display settings, and other non-essential customisations. Analytical cookies help us understand aggregate usage patterns so we can improve the platform over time. We do not use advertising cookies to build marketing profiles or to serve personalised ads on third-party websites.

Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent some features of 6up from functioning correctly, including maintaining your logged-in status and completing financial transactions. Your browser's help documentation provides guidance on managing cookies on your specific device and operating system.

Data Retention

6up retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal and contractual obligations. Specifically, transaction and betting records are retained for a minimum period required by applicable financial record-keeping obligations. Identity verification documents submitted for KYC purposes are retained in accordance with applicable standards and deleted securely when no longer required.

When you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where legitimate business interests justify a longer retention period. You may request confirmation of the specific retention period applicable to your data by contacting our support team.

Data Security Measures

Protecting the security of your personal data is a top priority at 6up. We implement a multi-layered security architecture that includes SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, role-based access controls so that only authorised personnel can access sensitive data, regular security audits and vulnerability assessments, and data anonymisation techniques wherever applicable.

While we make every effort to protect your data, no platform can guarantee absolute security against all possible threats. We encourage all players to use a strong, unique password for their 6up account, enable any available two-factor authentication options, and never share their account credentials with any third party. If you suspect your account has been compromised, contact our support team immediately at [email protected].

Your Privacy Rights

6up recognises that you hold important rights over your personal data. Depending on your circumstances and applicable regulations, these rights may include:

• The right to access — request a copy of all personal data 6up holds about you
• The right to rectification — request correction of inaccurate or incomplete personal data
• The right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements
• The right to restriction — request that we limit the processing of your personal data in certain circumstances
• The right to data portability — receive your personal data in a structured, commonly used, machine-readable format

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Privacy Rights Request'. We will respond to all verified requests within a reasonable timeframe. Please note that some rights may be limited where we have overriding legitimate interests or legal obligations that require us to retain or continue processing certain data.

Payment Data and Financial Information

All financial transactions on the 6up platform — including deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawals — are processed through secure, encrypted payment channels. 6up does not store full payment credentials such as complete mobile wallet PINs or bank account passwords on our servers. Payment data is handled by certified payment processors who maintain their own rigorous security standards.

Transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers are retained as part of your account history. These records are necessary for resolving payment disputes, fulfilling anti-money laundering reporting obligations, and providing you with an accurate account statement upon request. All amounts are recorded in Bangladeshi Taka (৳ BDT).

Third-Party Services and Links

The 6up platform integrates games and services provided by third-party software developers and providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we carefully vet all third-party partners, each provider maintains its own privacy practices. When you play a game delivered by a third-party provider, that provider may collect certain technical data directly from your device as part of the game's normal operation.

6up is not responsible for the privacy practices of third-party game providers. We encourage you to review the privacy policies of any third-party services you interact with through our platform. This Privacy Policy applies solely to data collected and processed directly by 6up and does not extend to third-party providers' own data handling activities.

Children's Privacy and Age Restriction

6up is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected data from a person below the minimum age requirement, we will delete that data immediately. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected] so we can investigate and take prompt corrective action.

Changes to This Privacy Policy

6up reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the 6up platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically, particularly before making a deposit or when using a new feature of the platform for the first time. If you disagree with any changes, you should stop using the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 6up handles your personal data, our support team is available to assist you. We take all privacy enquiries seriously and aim to respond within a reasonable timeframe.

Email us at: [email protected]